Paceline Collision Centers, a leading provider of collision repair services is seeking a qualified candidate to fill the position of Customer Service Representative (CSR). The CSR is responsible for performing clerical, accounting, and/or administrative duties including answering phones, scheduling repairs, typing correspondence, preparing reports, data entry, billing and filing. Must be able to achieve and maintain desired customer service results and generally make a good first impression with our customers.
Essential Functions and Responsibilities:
Greets and assists customers by phone and in person;
Schedules vehicles for estimates, checks in vehicles, delivers and picks up vehicles and/or customers and sends 'follow up' communication to customers upon completion and delivery of vehicles.;
Coordinates consumer insurance claims;
Performs financial duties including processing of payments, preparing deposit logs, expense reports, petty cash reconciliations, and collecting receivables;
Prepares various reports including morning reports, rental updates, daily/weekly delivered lists, material expense reports, accounts receivable status, and production list;
Processes and maintains personnel related information including files, new hire packets, time-clock activity, payroll worksheets, employee rosters/phone lists, team rosters, etc;
Scans and links imaging documents and uploads vehicle photos;
Maintains and organizes bulletin boards, files, office supplies, and reception area;
Maintains Paceline's core values at all times; and
Performs other related duties as assigned.
Knowledge, Skills and Abilities:
Knowledge of accounting concepts, techniques, and principles;
Knowledge of and use of word processing and database software applications;
Skill in preparing, analyzing and interpreting workload data;
Computer and organizational skills;
Excellent written and verbal communication skills;
Ability to apply knowledge of accounting principles;
Ability to manage time efficiently in order to stay on schedule and achieve goals;
Ability to assume responsibility for accuracy and timeliness of production;
Ability to work accurately with large amounts of data;
Ability to work with general guidance and direction; and
Establish and maintain working relationships with co-workers and management.
Prior experience in a collision repair facility;
Knowledge of collision repair methods, damage appraisals and/or insurance company procedures and requirements.
May be required to work evenings, weekends, and holidays, as needed.
Must possess a valid Texas Driver's license and a safe driving record.
In addition to excellent benefits, Paceline Collision Centers offers intensive training, personal development, and structured career paths that create opportunities for growth for all of our team members.